✨Our Items Are Made To Order, Metro & South Coast NSW XMAS Orders Close October 23rd, Any Order Placed After Is A 2025 Order. Regional XMAS Orders are now CLOSED ✨ Lots of Care Is Put Into Each Individual Piece✨ Afterpay & Traditional Lay By Options Available. WE LOVE BUILDING MUD KITCHENS✨

Shipping & Returns

 

      

Shipping Times & Conditions

Thank you so very much for considering our item! ❤️ 

Turn around times vary depending on demand however as a guide please leave a minimum of 8 weeks for interstate orders during the year.

To find out current lead times please feel free to get in contact on

0410 547 150 😊 or email us at muddyplaykitchensenquiries@gmail.com

All of our mud kitchens are made to order.  

We are focused on quality, sustainability & durability over the speed of freight.

Quality & attention to detail is important to us. We do not use major freight companies because from experience the care is not taken to look after items as large as ours as it travels.

Keeping the cost of freight reasonable whilst avoiding dropages & damage to our handmade items are our main priorities, fast freight is not an option at MPK. 

Shipping cost is based on the size & weight of each kitchen, shipping is calculated once the delivery address is entered at the Muddy Play Kitchens checkout. 

As mentioned we use small businesses to move our item to reduce the risk of damage.

Regional NSW & Victoria please contact us prior to ordering to confirm we are able to deliver to your location. 

** Queensland WE ARE ONLY ABLE TO SHIP TO METRO ADDRESSES please feel free to contact us to discuss delivery! Metro areas are approximately $300 to ship & you will be able to checkout.

However, unfortunately if you would like your mud kitchen to be delivered to an address in Far North Queensland or anywhere outside of the metro areas it is extremely difficult for us to ship our item that far from our workshop**  You are more then welcome to make your own shipping arrangements as an option however if you checkout we will not be able to send the item for the price charged at checkout you will be invoiced for the further shipping charges involved.

 

Please note Muddy Play Kitchens Mud Kitchens are hand crafted, we do not hold stock or drop ship our items.

Due to material availability & demand unexpected delays can occur that are out of our control. Once complete we have to await driver availability to the delivery area you require, as mentioned we are unable to ship with major freight companies due to the weight & fragility of our item, we need to prevent dropages & damage.

You are more than welcome to explore freight quotes & organise your own shipping situation at your own expense & risk.

Christmas time please leave as much time as possible. Christmas time is when order quantities are larger and orders will be shipped as they are made in the weeks or days leading up to Christmas 🎄  ho ho ho 

Please feel free to contact us via email at muddyplaykitchensenquiries@gmail.com regarding the expected dispatch time of your order & we apologise if there is a delay with response, we are a small business doing our very best to keep up🤎

Your support, patience & kindness is always appreciated, we get very busy in our little business, when you place your order you are booking in to our workshop calendar amongst various other orders placed before you, but please know we are always trying our very best to get to your order & send it out the workshop door! 

Any questions please feel free to get in contact via email muddyplaykitchensenquiries@gmail.com

We are so happy to quote all other states for freight - however it can be upwards of $500 for transport.

We kindly ask you to remember that we are shipping a completely assembled timber mud kitchen with everything... INCLUDING A KITCHEN SINK! It's not flat packed nor is it able to go in a box.

Shipping is complex and we have worked hard to make solutions to move our product the best we know how, we know the wait time can be lengthy compared to huge businesses however your ordered Muddy Play Kitchen will ALWAYS arrive!

We cannot just pop our item in the post once it is built, have you ever tried walking into a post office with a completely assembled mud kitchen and asking them to post it for you? 

Returns Policy

Returns

We do not offer returns or refunds in the event that you change your mind.

 

Damages and issues


Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact us at muddyplaykitchensenquiries@gmail.com